Ticket Creation:
New tickets from website orders are stored as records in Airtable automatically.
Customer and Team Notification:
Customers receive a customized email with the ticket number via Missive.
Simultaneously, a team notification email is sent with details like ticket number, customer name, email, and query.
Missive Webhook Setup:
A webhook in Missive triggers upon email send and receive events.
Email Processing:
Initial emails are filtered, and the presence of a ticket number is verified.
Retrieve Message ID from the webhook.
Call the Missive API with the Message ID to fetch full email details.
Message Retrieval:
Parse HTML content into text to extract the latest reply.
OpenAI Integration:
Utilize OpenAI to generate a summary and action points based on parsed email content.
Ticket Log Update:
Store OpenAI-generated summary and action points in the ticket log for a comprehensive record of each ticket's status and necessary actions.
Tracking:
Track email timestamps, sender details, and reception details for a complete timeline of ticket interactions.
Ready for a Demonstration?
Reach out for a brief 3-minute video demo. 🎥
Initiate Your Ticket Management Automation Journey:
Leverage Make with 10,000 free operations (https://www.make.com/en/register?pc=codexsolutions )
This end-to-end automation streamlines workflow and empowers your team with key action points for proactive customer support. 🌟
Comentários